BOHO Casino Privacy Policy

At BOHO, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at BOHO Casino.com. By registering an account or using any of our services, you agree to the practices described in this document. We encourage you to read it carefully so you understand your rights and our obligations as your data controller.

Who We Are

BOHO Casino is operated by Metlait SRL, a company incorporated under the laws of Costa Rica (Registration No. 3-102-911867), with its registered address at El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission (Licence No. 0000064). When you use BOHO online casino, Metlait SRL acts as the data controller responsible for your personal information.

Information We Collect

When you interact with our platform — whether through the BOHO casino app, desktop, or mobile browser — we may collect the following categories of personal data:

Information You Provide Directly

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and account credentials (boho casino login details)
• Payment information, including card details and e-wallet identifiers
• Documents submitted for identity verification (KYC), such as passport or government-issued ID
• Any communications you send to our support team at support@BOHO Casino.com

Information We Collect Automatically

• IP address, device type, browser type, and operating system
• Geolocation data to verify your eligibility to play
• Gameplay activity, including bets placed, games accessed, and session duration
• Transaction history, including deposits, withdrawals, and bonus usage
• Cookies, pixels, and similar tracking technologies (see our Cookie section below)

How We Use Your Information

At BOHO Casino, we use the personal data we collect for the following purposes:

• Account management: To create and maintain your account, verify your identity, and process your boho casino login securely
• Payment processing: To handle deposits (minimum €20) and withdrawals (minimum €50), and to prevent fraud or money laundering
• Regulatory compliance: To fulfil our obligations under applicable gaming regulations and anti-money laundering (AML) laws
• Responsible gambling: To monitor gameplay patterns and provide appropriate safeguards where necessary
• Marketing and promotions: To send you information about BOHO casino bonus codes, free spins offers, and promotional updates — only where you have consented
• Customer support: To respond to your queries and resolve disputes, including referrals to EGIS (disputes@egis-adr.com) when required
• Platform improvement: To analyse usage data and improve your experience on our BOHO casino online platform

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience and analyse site performance. When you visit BOHO Casino.com, our system may set session cookies, persistent cookies, and third-party analytics cookies. These help us remember your preferences, maintain your session (including boho casino australia login sessions), and understand how our users navigate the platform.

You may configure your browser to reject cookies or alert you when cookies are being used. However, disabling certain cookies may affect the functionality of the BOHO casino app and our website features. By continuing to use our services, you consent to our use of cookies as described here.

Sharing Your Information

We do not sell your personal data to third parties. However, at BOHO, we may share your information in the following circumstances:

• Service providers: We work with trusted third parties including payment processors (such as Visa, Mastercard, Skrill, Neteller, and crypto payment partners) and KYC verification providers who process data strictly on our behalf
• Regulatory authorities: We may disclose data to the Tobique Gaming Commission or other competent authorities when legally required
• Dispute resolution: We may share relevant information with EGIS in the event of a formal dispute
• Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity
• Legal obligations: We will disclose your data where required by law, court order, or to protect the rights and safety of our users

Data Retention

We retain your personal data for as long as your account remains active or as required by applicable law. Following account closure, we are obligated to retain certain records — including transaction histories and identity documents — for a minimum period as required by anti-money laundering regulations and gaming licence conditions. When retention is no longer necessary, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by BOHO Casino:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request that we delete your data, subject to our legal retention obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing
• Right to data portability: You may request a structured copy of data you have provided to us

To exercise any of these rights, please contact us at support@BOHO Casino.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We are committed to protecting your personal information from unauthorised access, disclosure, or misuse. Our BOHO casino online platform employs industry-standard security measures, including SSL encryption, secure payment gateways, and strict internal access controls. While no system can guarantee absolute security, we continuously review and update our safeguards to maintain the highest practicable level of protection.

Marketing Communications

Where you have opted in, we may contact you with information about BOHO casino free spins, boho casino promo code offers, and other promotions available through our platform. You may withdraw your consent to receive marketing communications at any time by contacting our support team or using the unsubscribe option included in any marketing email we send.

Third-Party Links

Our website may contain links to third-party sites or affiliate content. We are not responsible for the privacy practices of those external websites and encourage you to review their respective policies before providing any personal data.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of BOHO casino services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please reach out to us. At BOHO Casino, we are always here to help:

• Email: support@BOHO Casino.com
• Dispute resolution: disputes@egis-adr.com (EGIS ADR)
• Registered operator: Metlait SRL, El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica

We value your trust and remain committed to handling your personal data with transparency, integrity, and care across all our operations — whether you access us as a boho casino australia player, a desktop user, or through our dedicated mobile app.